Frequently asked questions

Most teams are running on day one. Create your workspace, add your offices, leave types and holidays, then invite employees. They set their own passwords from the invitation email.

Your workspace is your company’s private space in 365 HR Solutions. It has its own web address, such as acme.365hrsolutions.com, and its own separate database.

No. Everything works in a web browser. Employees who want to clock in from their phone can use the iOS or Android app.

Yes. Book a demo and we will walk you through configuring offices, shifts, leave policies and roles for your company.

You are billed for active employees each month, so the price grows with your team instead of jumping between tiers. Deactivated staff are not billed. There is a minimum of 5 employees, so very small teams pay a small fixed floor. The calculator on the pricing page shows exactly what you would pay.

Nothing is charged automatically. When the trial ends you choose whether to subscribe. Every add-on is switched on during the trial so you can see the whole product before deciding what you need.

No. The free trial only needs your company details and an email address.

Yes. Request a change from the Billing page inside the app or contact us, and our team will update your subscription.

Yes. A yearly plan costs the same as ten months, so you get two months free.

Yes. Let us know and your subscription will not renew. You keep access until the end of the period you have already paid for.

If something goes wrong in the first 30 days of a paid plan, email us and we will make it right.

Attendance and time tracking, leave management, employee records and org structure, documents and announcements, reports and analytics, roles and permissions, and the mobile app.

Four optional add-ons: Payroll, Performance, Talent & training, and AI Insights. AI Insights requires the Performance add-on.

Yes. Add as many office locations as you need, each with its own geofence radius and shift times.

Yes. Most permissions can be scoped to the whole company or to the manager’s own team.

The product is currently available in English.

Each company has its own separate database, and files such as clock-in photos are stored privately per company. See our Security page for details.

Only the people you give permission to, through custom roles.

Yes. Contact us and we will help you export your records.